Legal

Refund Policy

Last updated: June 2026 · CareNesto Technology LLP

1. Refund Eligibility

Refunds are processed only for bookings cancelled in accordance with our Cancellation Policy. Refund amounts are determined by the time of cancellation relative to the check-in date.

2. Refund Processing Time

Once a cancellation is approved, refunds will be credited to the original payment method within 5–7 business days. In some cases, depending on the payment gateway or bank, this may take up to 10 business days.

3. Refund Method

Refunds are issued to the same payment instrument used at the time of booking — credit/debit card, UPI, net banking, or wallet. We do not issue refunds via cash, cheque, or alternate payment methods.

4. Non-Refundable Situations

The following are not eligible for refunds:

• Cancellations made less than 3 days before the check-in date.
• No-shows (user does not arrive on check-in date without prior cancellation).
• Bookings cancelled after the check-in date has passed.
• Bookings that were cancelled due to a violation of platform terms.

5. Partial Refunds

For cancellations made 3–6 days before check-in, a 50% refund of the total booking amount is applicable. Platform service fees, if any, are non-refundable.

6. Home-Cancelled Bookings

If the senior care home cancels a confirmed booking for any reason, users are entitled to a full refund, processed within 5–7 business days.

7. Disputes

If you believe a refund was incorrectly processed or denied, please reach out to us at admin@carenesto.com with your booking reference. We will review and respond within 3 business days.

8. Contact

For any refund-related queries, contact us at admin@carenesto.com or call +91 92209 56630.