Legal

Cancellation Policy

Last updated: June 2026 · CareNesto Technology LLP

1. Booking Cancellations

Cancellations must be initiated by the user through their CareNesto dashboard or by contacting us at admin@carenesto.com. Verbal or informal cancellations are not accepted.

2. Cancellation Timeline

The following timeline applies to all bookings made through the CareNesto platform:

Cancellation TimeRefund Eligibility

7 or more days before check-inFull refund

3–6 days before check-in50% refund

Less than 3 days before check-inNo refund

3. Visit Scheduling Cancellations

Scheduled visits (in-person or virtual) can be cancelled or rescheduled up to 24 hours before the scheduled time at no charge. Cancellations within 24 hours of the visit are not eligible for rescheduling priority.

4. Home-Initiated Cancellations

If a senior care home cancels a confirmed booking due to unavailability or other reasons, users will receive a full refund within 5–7 business days. CareNesto will also assist in finding an alternate home if requested.

5. Platform Discretion

CareNesto reserves the right to cancel bookings that violate platform terms, involve fraudulent activity, or where accurate information was not provided at the time of booking.

6. Contact for Cancellations

To cancel a booking, write to us at admin@carenesto.com or call +91 92209 56630.